Betting Rules

1. General betting principles

Casinova Casino provides online gambling services subject to applicable laws, regulatory requirements and the rules published on the website. These Betting Rules are intended to give players a clear overview of how bets are generally handled. A particular game, promotion or betting product may have additional rules. If there is a difference between these general rules and a specific game rule, the specific rule will normally apply to that game or product.

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before creating an account or placing a bet. You must not use the website if online gambling is prohibited for you, if you are below the applicable legal age, or if you are subject to a gambling restriction that prevents participation.

You may only hold and use an account in your own name. Account details must be accurate, complete and kept up to date. You must not create an account for another person, allow another person to use your account, or place bets on behalf of someone else. Sharing login details, payment methods or access to an account may result in activity being restricted or reviewed.

You are responsible for protecting your username, password, devices and other account security information. If you believe that someone has accessed your account without permission, stop using the account and notify the relevant support channel through the website as soon as possible. Bets placed using valid account credentials may be treated as authorised unless there is evidence that the account was compromised.

• Only one personal account should be used unless the website expressly permits otherwise.
• All information supplied during registration, verification or payment checks must be truthful.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not interfere with the website, its software, security features or other players’ access.
• You must follow any account, payment, game and promotional conditions shown on the website.

2. Placing and confirming bets

A bet is placed when you select the relevant game, market or wager option and confirm the transaction using the controls provided on the website. Before confirming, check the selection, stake, displayed odds or prize information, and any other details shown on the betting screen. You are responsible for reviewing your bet before submission.

A bet is not guaranteed until it has been accepted and recorded by the website. A confirmation message, betting slip, account record or similar display may be used to show that a transaction has been processed. If the website shows that a bet is pending, declined, cancelled or otherwise incomplete, you should not assume that it has been accepted.

The website may refuse, limit, suspend or cancel a bet where this is permitted by the applicable rules. This may occur because of a technical error, an incorrect price or game display, suspected fraud, an account or payment concern, a breach of the Terms and Conditions, a market or game being unavailable, or another operational or legal reason. Any treatment of an affected bet will be determined under the relevant rules and applicable requirements.

Once a bet has been accepted, it generally cannot be changed or withdrawn unless a cancellation, cash-out or other adjustment feature is expressly made available for that bet. If such a feature is available, it may be subject to its own conditions and may not be available at all times. You should not rely on a request to cancel a bet until the website confirms that the cancellation has been completed.

Balances, stakes and displayed information

You must have sufficient cleared funds, or other permitted betting credit, before placing a wager. A displayed balance may not include transactions that are still processing. If a transaction is reversed, rejected or identified as invalid, the related bet may also be reviewed. Stakes and results are recorded in the account history where available, and you should check that information regularly.

Prices, odds, game information, potential returns and other displays may change before a bet is accepted. A display may also be affected by a delay, interruption or technical issue. The information shown at the time the bet is accepted is generally the information used to settle that bet, subject to applicable corrections and the specific rules of the relevant game or market.

3. Casino games and game results

Each casino game may have its own rules describing how to play, how winning combinations are determined, how features operate and how bets are settled. You should read those rules before playing. If you are unsure how a game works, do not place a bet until you have reviewed the information made available on the game screen or website.

Where a game uses random outcomes, results are generated by the game system in accordance with the applicable technical and operational requirements. The result displayed by the website is used to determine the outcome of the bet, subject to correction where there is a clear technical or recording error. Previous results do not influence future outcomes, and no strategy can guarantee a win.

For table games, card games, live games, virtual games and other products, the applicable game rules may explain dealing procedures, game rounds, interruptions, disconnections, void outcomes and settlement methods. You are responsible for understanding these provisions before starting a round. A round may continue to a result if the system has received the relevant instruction, even if you leave the game or lose your connection.

If the website identifies a material error in a game, display, price, result or account record, the affected transaction may be corrected or reviewed. An error may include an obvious technical fault, an incorrectly displayed value, a duplicated transaction or a result that does not match the applicable game rules. Where a correction is required, the website may adjust the account record in accordance with the relevant rules.

Disconnections and interrupted play

Internet connections, devices and software can fail or become unstable. If you are disconnected, the result may depend on whether the game or betting system received and processed your instruction. A connection problem does not automatically cancel a bet or return a stake. Check your account history and the relevant game information before attempting to place the same bet again.

If a game or betting service becomes unavailable, the website may pause, cancel or review affected activity. Any refund, voiding or settlement decision will be handled under the applicable game rules and Terms and Conditions. You should keep records of the relevant date, time, game and transaction details if you need to raise a question about interrupted play.

4. Results, settlement and account records

Bets are settled using the result or official information specified by the relevant game or market rules. Settlement may take place automatically after the outcome is available or after any required review has been completed. A result shown on the website may be provisional until the applicable settlement process is complete.

The account history is an important record of deposits, withdrawals, stakes, wins, losses, adjustments and other account activity. You should review it promptly and report any apparent discrepancy through the support process made available on the website. A report should include enough information to identify the transaction, such as the game or market, approximate date and time, stake and reference shown in your account.

Where a bet is determined to be a winning bet, any return is credited according to the applicable game, market and account rules. Returns may be subject to verification, payment checks, transaction reviews or other lawful requirements. The website may correct a credit or debit where a transaction was recorded incorrectly or where the original result was affected by an error.

If an account has a negative balance, an incorrect credit or an amount that is later reversed, the relevant amount may be recovered or offset against available funds where permitted. You must not knowingly use funds that were credited to your account in error. If you notice an unexpected credit, leave it unused and ask for the transaction to be reviewed.

Disputes and reviews

Questions about a bet should first be raised through the website’s available support process. The matter may be reviewed against system records, game information, transaction logs and the rules that applied when the bet was placed. Technical records may be treated as evidence of the instructions received and the outcome recorded.

A review may take account of responsible gambling controls, identity checks, payment information, suspected misuse, technical incidents and legal obligations. You should provide clear and accurate information and cooperate with reasonable requests for verification. The outcome of a review will be communicated through the available account or support channels.

5. Responsible and fair betting

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only bet with money you can afford to lose, set a personal budget before you start and take regular breaks. Never chase losses by increasing your stake or continuing to play after your planned limit has been reached.

• Set time and spending limits before playing.
• Keep your gambling separate from essential household or living expenses.
• Do not gamble when affected by alcohol, drugs, stress or strong emotions.
• Do not borrow money or sell possessions to fund gambling.
• Use the responsible gambling tools and account controls made available on the website.
• Ask for help if gambling is affecting your finances, relationships, work or wellbeing.

You may be able to request account restrictions, a break from play or self-exclusion, subject to the controls available on the website. If you choose a restriction, do not attempt to bypass it by opening another account or using another person’s account. Responsible gambling settings are intended to support safer participation, but they do not replace personal judgement or professional advice.

Casinova Casino may take steps to protect players, comply with legal obligations and identify unusual or harmful activity. This can include asking questions, applying account restrictions, delaying a transaction for review or closing an account where permitted. These measures are not a guarantee that gambling-related harm will be prevented, so you should seek independent support if you are concerned about your gambling.

These Betting Rules may be updated when the website’s services, legal requirements or operating procedures change. The current version published on the website applies from the stated effective date. You should review the rules before placing bets, particularly after a material update. If you do not accept an updated rule, stop using the relevant services and follow the available account closure or support process.