Casinova Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Casinova Casino regarding your access to and use of the website, your player account and the gambling services made available through the website. They apply to all visitors, account holders and players. Additional terms may apply to specific games, competitions, promotions, payment methods or other services. Where additional terms apply, they will be made available before or during the relevant activity and should be read together with these Terms.

By visiting the website, registering an account, making a deposit or placing a wager, you confirm that you have read and accepted these Terms. If you do not agree with any part of them, you must not use the website or its services. You are responsible for checking this page regularly because the Terms may be updated from time to time. Continued use of the website after an update means that you accept the revised version.

Casinova Casino may change, suspend or withdraw any part of the website or its services where reasonably required. This may include changes to games, features, payment options, availability, operating procedures or these Terms. Any change will be handled in accordance with applicable law. Information displayed on the website is general information and does not replace the specific rules shown for an individual game or promotion.

Eligibility

You must be at least 18 years old to use online gambling services. You must also be legally permitted to access and use the services in the place where you are located. It is your responsibility to understand and comply with the laws that apply to you. Casinova Casino does not invite anyone to use the website where gambling is unlawful or restricted.

• You must provide accurate and complete information when registering and whenever your details change.
• You must use the website only for lawful purposes and in accordance with these Terms.
• You must not allow another person to use your account or use another person's account.
• You must not use the website if you are self-excluded, restricted or otherwise prohibited from gambling.
• You must not attempt to bypass age, location, identity or account security checks.

2. Player accounts and verification

To access certain features, you may need to create a player account. You may generally hold only one account unless Casinova Casino has expressly approved another arrangement. Accounts must be registered in your own name, and the details supplied must be genuine, current and capable of being verified. Duplicate accounts, false identities and accounts created for another person are not permitted.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, payment credentials or security information. If you believe that someone has accessed your account without permission, you should stop using the account and follow the available account security process as soon as possible.

Casinova Casino may carry out identity, age, location, payment and source-of-funds checks before or after an account is opened. You may be asked to provide suitable documents or information for these checks. An account, transaction, withdrawal or promotion may be delayed or restricted while verification is pending. If requested information is not supplied, cannot be verified or appears inaccurate, access to the account may be suspended or closed where permitted by law.

You may close your account in accordance with the available account process. Closing an account does not remove obligations that arose before closure, including obligations relating to disputed transactions, suspected misuse, outstanding verification or compliance with applicable law. If you want to stop gambling rather than simply close an account, use the responsible gambling tools and restrictions available on the website.

Suspension and closure

Casinova Casino may suspend, restrict or close an account where there is a reasonable concern about fraud, money laundering, unlawful activity, unauthorised use, breach of these Terms, a failed verification check, a responsible gambling risk or a legal or regulatory requirement. Where appropriate and lawful, the reason and any available next steps will be explained. Funds will be dealt with in accordance with applicable law and the circumstances of the account.

3. Deposits, withdrawals and promotions

Only payment methods displayed as available through the website may be used. Payments must be made from an account, card or other method that belongs to you or that you are authorised to use. You must not use a payment method belonging to another person without prior approval. Casinova Casino may refuse, reverse or review a transaction where ownership, security, legality or accuracy cannot be confirmed.

You should check all transaction information before confirming a deposit or withdrawal. Your bank, payment provider or other intermediary may apply its own fees, processing rules or currency conversion rates. Casinova Casino is not responsible for charges imposed by a third party, although any issue identified with a transaction should be raised through the support process available on the website.

Withdrawals may be subject to account verification, payment checks, transaction reviews and any applicable game or promotion rules. You must not attempt to withdraw funds obtained through fraud, a chargeback, a payment reversal or a breach of these Terms. We may cancel or restrict transactions where required to prevent misuse or comply with legal obligations. No specific processing time or limit is promised unless it is clearly shown in the relevant service information.

Bonuses and promotional offers

Promotions are optional and may be available only to eligible players. Each offer is subject to its own terms, including any qualifying activity, participation period, wagering requirements, game restrictions, maximum values, expiry rules or withdrawal conditions. Those terms will apply in addition to these Terms and should be reviewed before you opt in or use a promotional benefit.

Unless the applicable offer terms say otherwise, a player may not claim the same offer more than once, create additional accounts to obtain an offer, abuse a promotion, or use technical or procedural methods to avoid its conditions. Casinova Casino may amend, withdraw or refuse a promotion where there is an error, misuse, suspected fraud or another legitimate reason, subject to applicable law.

• Never deposit more than you can afford to lose.
• Check the minimum and maximum amounts shown before confirming a transaction.
• Review the complete terms of a promotion before participating.
• Do not treat bonuses or promotional credits as guaranteed winnings.
• Keep records of important deposits, withdrawals and promotional activity.

4. Games, fair use and responsible gambling

Games are provided for entertainment and involve financial risk. Outcomes are determined by the applicable game rules and, where relevant, randomised systems. You should understand the rules, paytable, stake options and any displayed conditions before playing. Unless clearly stated otherwise, a game result is final once it has been recorded by the system, subject to correction of an obvious error or a technical issue.

You must use the website in a fair and responsible way. You must not interfere with the operation of the website, manipulate a game, exploit a software fault, use automated systems or bots, introduce malicious code, or attempt to gain unauthorised access to an account, server or network. You must not engage in conduct that could damage the website, other players or the integrity of the services.

If a technical error, display error or system malfunction affects a game, transaction or account, Casinova Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. Where a game has been affected, the relevant result may be voided or reviewed in line with the applicable rules and the law.

Responsible gambling

Gambling should be an enjoyable leisure activity, not a way to make money or recover losses. Set a budget before you play and decide how much time you are comfortable spending. Never gamble with money needed for essentials, and do not play when you are affected by alcohol, drugs, stress or strong emotions.

Casinova Casino may provide tools such as deposit limits, activity reminders, time-outs, account restrictions and self-exclusion. The availability and operation of these tools will be explained on the website. A request for a restriction may require processing time, and you should stop using the account while the request is being applied. You must not create a new account to avoid a restriction or self-exclusion.

Consider taking a break if gambling is affecting your finances, relationships, work, study, sleep or mood. Independent gambling support services may be available in Australia. If you are concerned about your gambling, seek professional support and do not rely on gambling to solve financial problems.

5. Privacy, intellectual property and legal responsibility

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide the services, manage your account, process transactions, verify identity and age, prevent fraud, meet legal obligations, improve the website and communicate with you about your account or permitted marketing preferences.

All website content, including text, designs, logos, graphics, software, game materials and other features, is owned by or used with permission by the relevant rights holder. You may use the website for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, publish, reverse engineer or commercially exploit website content unless you have permission or the law expressly allows it.

The website may contain links to third-party websites, payment services or other resources. Those third parties operate under their own terms and privacy practices. Casinova Casino does not control every external service and is not responsible for its content, availability, security or practices. You should review third-party terms before using an external service.

To the extent permitted by law, Casinova Casino is not responsible for loss caused by events outside reasonable control, interruptions to communications or payment systems, device or internet problems, inaccurate information supplied by you, or misuse of your account. Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under Australian consumer law.

Complaints and applicable law

If you have a question, transaction concern or complaint, use the customer support or complaints process made available on the website. Please provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. You must not submit deliberately false, abusive or threatening information.

These Terms are intended to operate subject to the laws that apply to the services and to your use of the website. Any dispute should first be raised through the available internal process. Nothing in these Terms prevents you from exercising rights or using dispute resolution options available under applicable Australian law.

If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed only to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. The current version of these Terms is the version published on the website, unless a different effective date is stated.