Responsible Gaming at Casinova Casino

Gambling should stay within your limits

Online gambling involves risk. There is no guaranteed strategy, system or pattern that can ensure a win, and previous results do not determine future outcomes. Games are designed so that the operator has an advantage over time. You may lose money, and losses can happen quickly when playing online. Only gamble with money you can comfortably afford to lose after essential expenses have been paid.

Responsible gaming means making deliberate choices before you play and keeping those choices during your session. Decide how much time and money you are prepared to spend, then treat those amounts as entertainment expenses rather than an investment. Do not use rent, bills, loan repayments, emergency savings or money needed for dependants to gamble.

• Set a spending limit before starting and do not increase it to chase a loss.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending where possible.
• Do not gamble when you are upset, stressed, tired, intoxicated or under pressure.
• Never borrow money or sell possessions to fund gambling.
• Do not rely on winnings to pay bills or meet financial commitments.
• Remember that a win is not a reason to increase your usual stake.
• Stop playing when your planned time or spending limit has been reached.

A budget can help you remain in control. Consider writing down your normal gambling spend, the number of sessions you intend to have and the maximum amount you will accept losing. Review the budget regularly and change it only when you are calm and not playing. A limit should not be treated as a target or an amount you are expected to spend.

Tools and choices that can help

Depending on the account, product and applicable requirements, Casinova Casino may provide responsible gaming controls or account restrictions. Available options can vary. Sign in and review the responsible gaming or account settings shown to you, or contact the available customer support channel if you need help understanding an option.

Deposit and spending controls

A deposit or spending limit can restrict the amount you add or use over a selected period. Set a limit that reflects your real budget, not an amount based on your recent results. Some changes may take effect immediately, while other changes may be subject to a delay or additional verification. A limit is a safety tool, not a guarantee that gambling will be affordable.

Time reminders and breaks

Time can pass quickly during an online session. Use reminders, breaks or session information when available. Stand up, move away from the device and return only if you still wish to play within your planned limits. Regular breaks can make it easier to notice tiredness, frustration or an urge to continue beyond your original plan.

Temporary breaks and self-exclusion

If you want to stop for a period, a temporary break or account restriction may be appropriate. If you believe you need to stop gambling altogether, consider self-exclusion. Self-exclusion is a stronger measure intended to prevent access for a chosen period or until the relevant process has been completed. Follow the instructions provided and do not create another account or use someone else’s account to get around a restriction.

Account and payment security

Keep your account information private and do not allow another person to gamble through your account. Account sharing can make it harder to monitor activity and may not be permitted under the applicable terms. If you think someone else has accessed your account, stop using it and contact the available support channel as soon as possible.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not determined by age, income, occupation or how often a person plays. Some people gamble frequently, while others experience harm after occasional sessions. Warning signs may develop gradually, so it is useful to review your behaviour honestly and without judgement.

• Spending more time or money gambling than you originally intended.
• Trying to recover losses by gambling again, often called chasing losses.
• Increasing stakes because previous amounts no longer feel exciting.
• Feeling restless, irritable or uncomfortable when trying to cut down.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, missing payments or using savings to continue gambling.
• Gambling during work, study, family time or other important activities.
• Losing interest in hobbies, relationships or normal responsibilities.
• Feeling anxious, guilty, low or distressed because of gambling.
• Attempting to stop but repeatedly returning to gambling.
• Believing a win is due or that a particular result must happen soon.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.

One warning sign can be enough to pause and review your gambling. You do not need to wait for serious financial loss or a crisis before asking for help. Stop playing, use an available break or self-exclusion option and speak with someone you trust. A trusted person can help you review spending, remove access to payment methods or support you while you arrange professional assistance.

Do not try to win back money that has already been lost. Chasing losses often leads to larger stakes, longer sessions and greater harm. A loss is not a debt that gambling can reliably repay. The safest response to a loss is to stop, record what happened and take time away from gambling.

Getting help and protecting your wellbeing

If gambling is causing concern, independent support is available in Australia. You can speak with a qualified gambling counsellor, a health professional or a trusted person. Australian gambling support services may offer confidential information, counselling, financial guidance and help with self-exclusion or other practical steps. Availability and eligibility can differ between states and territories, so use an official Australian health or gambling-support source for current information in your area.

You may also wish to speak with your bank or payment provider about gambling transaction controls, where those controls are available. A financial counsellor can help you understand debts, prioritise essential expenses and create a plan that does not depend on gambling wins. Consider using device controls, blocking software or other tools that reduce access while you take a break.

If you are supporting someone else, approach the conversation calmly and focus on the impact of gambling rather than blame. Encourage them to pause their account, review their finances and seek professional advice. Avoid lending money to cover gambling losses, as this may allow harmful patterns to continue. If there is an immediate risk to someone’s safety, contact emergency services or an appropriate crisis service in Australia.

Underage gambling and account responsibility

Gambling is for adults who meet the applicable legal age and verification requirements. Casinova Casino does not support underage gambling. Do not permit children or other unauthorised people to access your account, device or payment methods. Use parental controls and keep passwords and payment information secure. If you believe a minor has accessed an account or gambling service, stop the activity and report the concern through the available support channel.

Our approach

Casinova Casino aims to provide information and account tools that help players make informed decisions. We may apply account checks, restrictions or other measures where required by applicable law, our terms or responsible gaming processes. These measures cannot remove the inherent risks of gambling, so personal limits and early action remain important.

If you have a question about responsible gaming, account restrictions or taking a break, use the customer support options available on the Casinova Casino website. We will handle requests in line with applicable requirements and the relevant account terms. Do not continue playing while waiting for help if you feel unable to stay within your limits.